DO I HAVE TO CREATE AN ACCOUNT?

Having an account has its advantages, and it can save you time during checkout, but it’s not necessary if you simply want to place an order.

WHAT CURRENCY AM I PURCHASING IN?

All orders are charged in CAD.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, Interac, E-transfers and PayPal.

WHAT COUNTRIES DO YOU SHIP TO?

We ship worldwide, boo.

WHERE IS MY ORDER CONFIRMATION?

When you place your order, an order confirmation is automatically sent to your email address. However, your shipping confirmation may take 1-2 business days. Be patient with us, babe. I promise, it's worth it!

CAN I TRACK MY ORDER?

Yes! You’ll receive a shipping confirmation email that includes your tracking information. Please be sure to check your Junk Mail or Spam Folder, as it ends up there sometimes.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Due to its intimate nature, we will not be accepting returns on our products. We do, however, want to make sure that you look and feel good in your lingerie. We will gladly accept your request for an exchange within 14 days from the shipment date.

Exchanges are subject to size and style availability. Any pieces to be exchanged must be in new, unused condition.

**PLEASE KEEP ON UNDERGARMENTS WHILE TRYING ON VIXXEN PIECES.

HOW DO YOU DETERMINE ELASTICITY?

High Elasticity possess two-sided stretch, Medium Elasticity has one-sided stretch, and Low Elasticity has very minimal to no stretch.